![]() ![]() After stumbling across this thread I decided the issue might be electrical interference from something else in my room. Unplugging and running on battery fixed the issue. When plugged in the trackpad cursor would skip and flicker even if my finger was stationary on the pad. I'm late to the party, but tonight I began experiencing this same problem with my 3 year old Asus laptop. If you can get a genuine replacement (expensive?) then you should be OK. ![]() If you buy a cheap replacement adapter off ebay, I suggest that more than likely you will still have the same problem. You can also plug in a USB printer cable and tuck the other end into your underwear but that's hardly practical. I have given up on the touchpads and am using a USB Mouse. It must be due to the earthing of the laptop itself which in the original adapters probably occurs via the neutral pin. It wasn't due to the earth pin on the adapter as some have suggested, as the original Toshiba adapters only have 2 pins and work fine. Interestingly, if a metal part of the laptop were touched, eg, VGA port, com port, USB port, then the touchpad worked rormally with the replacement adapters. A USB mouse worked fine even when the replacement adapters were plugged in. As I could compare the situation with genuine adapters, it was easy to prove it was an adapter problem. Running on batteries, everything was fine. With most, when they were plugged in the touchpads were erratic and unusable. I had some genuine adapters but some were missing so I bought replacements on ebay. I have recently encountered the same problem with some HP and Toshiba laptops which I bought. This appears to be a common problem, especially with replacement adapters, judging by the number of posts on the net. Just make sure the aluminum sheet only touches ground and no any other circutry connection. The adapter does not afect the touchpad anymore. This creates a permanent grouding surface that can be touched by hand or my lap. Finally, I secured the edges with etectric tape. Then I bend the aluminum sheet to have an exposed sueface outside. Then I managed to open one of the plastic covers at the bottom of the labtop, and secure the aluminum sheet with one screw inside the cover. I used a piece of thicker aluminum foil from a sealer of a ground coffe container. So I desided to have a better ground connection somewhere outside the laptop. Also, I did the RF interference test explained in other posts, and found no interference caused by the power adapter.įinally, I followed the pevious post to eliminate the capacitance charge touching the ground metal of the labtop, and the touchpad control improved a little. I checked the voltage with a multimeter, and it was in range. jumping, erratic, etc) in two of my laptops due to a power adapter. ![]() Thanks again for taking the time to share your experience and comments about this.Recently, I discovered touchpad malfunction (i.e. You can click here click here to get connected and chat with us online or give us a call. In this case, if you continue to experience the same problem after the steps mentioned earlier, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display.If you can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears.Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.Please follow these steps in case you're having trouble to charge your device.Complete the three pulse restart method with the charging cable.Other users have experienced this problem and some people have found useful the standard troubleshooting steps listed here below: I'm sorry to see that many of you are still having this problem, even after completing the restart. Hi everyone, thank you for all the information provided about this issue with the screen of the Charge 5 and the troubleshooting steps that you already tried. ![]()
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